3 Steps...
Today, I was trying to help someone in a remote site. They needed to install a program and didn't have enough rights to do so.
Easy enough, I gave him the local administrator login information and explained that he needed to do three things to login.
1. Type the username: administrator
2. Type the password: loozer (just an example)
3. Change the domain from companyx to his computer name
Guess what? He screwed it up and called me back because it didn't work. So I sit there on the phone while I wait for him to do this step by step. Do you know what the problem was? He didn't change the username to administrator. He left his name in the field.
Easy enough, I gave him the local administrator login information and explained that he needed to do three things to login.
1. Type the username: administrator
2. Type the password: loozer (just an example)
3. Change the domain from companyx to his computer name
Guess what? He screwed it up and called me back because it didn't work. So I sit there on the phone while I wait for him to do this step by step. Do you know what the problem was? He didn't change the username to administrator. He left his name in the field.
posted by Alex at 11:23 AM
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