"Wha Happened"
Did you ever see the movie, A Mighty Wind? This character in it always says, "Wha happened?". For some reason that came to mind today when trying to help out with a problem.
Today one of my more special users managed to lose 130 scans they had done on our large format scanner. Basically she scanned in 130 drawings and saved the files somewhere, but has no idea where. How on earth can you say 130 files, 1 at a time, and not know where you put them?
After much searching, we found 1/3 of them in her temporary internet files, but we still have no idea where the rest are. During the search, I wanted to check a temporary and hidden system folder that Outlook uses because she kept mentioning the OKL folder. What she meant was OLK and it is where Outlook stores temporary copies of attachments you may have opened.
The easiest way to get to the OLK folder is to open a Word or Excel file from an email and then do a save as. That allows you to view what is in the folder. Warning: Geek speak, skip to next paragraph if you are easily bored. Later if you need to get to it, you could type the full path. Unfortunately, you can't browse to it, because windows tries to protect the folder.
I asked her to open an Excel or Word file from her email, so we could view what was in the OLK folder. She proceeded to scroll through messages and look at the ones that didn't have attachments. I actually had to point out that the ones with attachments have a paper clip next to them.
WTF?
She also asked me to delete a copier which was not networked from our network today. Hmmmm.
Today one of my more special users managed to lose 130 scans they had done on our large format scanner. Basically she scanned in 130 drawings and saved the files somewhere, but has no idea where. How on earth can you say 130 files, 1 at a time, and not know where you put them?
After much searching, we found 1/3 of them in her temporary internet files, but we still have no idea where the rest are. During the search, I wanted to check a temporary and hidden system folder that Outlook uses because she kept mentioning the OKL folder. What she meant was OLK and it is where Outlook stores temporary copies of attachments you may have opened.
The easiest way to get to the OLK folder is to open a Word or Excel file from an email and then do a save as. That allows you to view what is in the folder. Warning: Geek speak, skip to next paragraph if you are easily bored. Later if you need to get to it, you could type the full path. Unfortunately, you can't browse to it, because windows tries to protect the folder.
I asked her to open an Excel or Word file from her email, so we could view what was in the OLK folder. She proceeded to scroll through messages and look at the ones that didn't have attachments. I actually had to point out that the ones with attachments have a paper clip next to them.
WTF?
She also asked me to delete a copier which was not networked from our network today. Hmmmm.
posted by Alex at 10:58 AM
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