It all begins...

I've been threatening to create this site for awhile and yesterday I had a rather frustrating phone support call that made me decide to officially kick this off. I'm not sure why people seem to be so technically challenged. I'm not expecting everyone to be an expert, but some level of competence is not an unreal expectation.

Of course this morning I received another phone call that really warranted a write up, so I will start with that one.